Blackstone Products
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Blackstone Products Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Blackstone Products has 3.0 star rating based on 22 customer reviews. Consumers are mostly neutral.
62% of users would likely recommend Blackstone Products to a friend or colleague.
- Rating Distribution
Pros: Great product, Fast to cook on large meals, I love justin products.
Cons: Failure of all your automated systems, No customer service, Only half the burners work.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Blackstone Products has 3.0 star rating based on 22 customer reviews. Consumers are mostly neutral.
62% of users would likely recommend Blackstone Products to a friend or colleague.
- Rating Distribution
Pros: Great product, Fast to cook on large meals, I love justin products.
Cons: Failure of all your automated systems, No customer service, Only half the burners work.Recent recommendations regarding this business are as follows: "Dont buy if you live near saltwater", "Terrible customer service", "Good luck", "Call back", "NONE nothing good to say!’".
Review authors value the most Location and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Blackstone Products Reviews
"Parts needed"
I needed parts to attach the hood to my griddle. I spoke with a representative and used the on line chat. The team was very helpful and I am very happy with my...
"Missing bolts"
The bolts that hold up the side trays are missing. Only one side was in the box. I looking to see if you guys can send them to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Avenal, California
Missing bolts
- Fast to cook on large meals
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rust, corrosion on cook surface
Bought three burner Blackstone. Kept covered and under porch.
Cured cooker and heavy coated it with Pam. The cook top has a eight inch heavily corroded spot on it. The two side tables have rust and paint peeled and have been sanded and repainted twice The cover lid is heavily pitted and will not sand smooth. The two side tables are now like alligator hide texture.
I do live 600 feet from Atlantic Ocean.
I know exposure is bad but I have cleaned , sprayed pam, covered every time I use it and in 11 months it starts rusting and now two years ot is a wreck. Cast iron and pot medal fo not need to be sold on the coast.
Preferred solution: Answer why cheap materials are used on grill, need stainless or brass or copper
User's recommendation: Dont buy if you live near saltwater
Champaign, Illinois
Want to talk to customer service
User's recommendation: Good luck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Missing parts
User's recommendation: Terrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oyster Bay, New York
Did not receive my order want to speak to a person about it
User's recommendation: NONE nothing good to say!!’
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Hopkinsville, Kentucky
Broken range burner plate
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problem with grill
- Only half the burners work
Preferred solution: A answer on how to fix my grill
User's recommendation: Call back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Parts needed
User's recommendation: Highly recommend Blackstone products
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Missing grease pan Need 2 pans
Preferred solution: Two grease pan for model number 8000 so I can use my griddles
User's recommendation: Don’t buy customer service bad hard to find help I hate I spent my money on products please don’t buy very comfortable not to buy just want two grease pan so I try to cook on it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Chichester, New Hampshire
Assembly problems
- Great product
- Over priced cheaply made
Preferred solution: Detailed instructions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Middletown Township, New Jersey
Resolved: Problem resolution
Company fixed the issue and I have been provided with apology. Blackstone replaced the unit
Jacksonville, Florida
Question about getting rust off my griddle
User's recommendation: I can say that the product is excellent but your customer service when you need them they’re not available so
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Orangeville, Illinois
Need to help free ordering apart. I couldn’t find it online so I tried to call you guys and you were no help either.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
Griddle model#2177! The lid screws aren't the right screws
User's recommendation: Can’t believe cleaner for griddle wasn’t included! Even a sample size!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Quality
- Wont fit together properly
Preferred solution: Full refund
User's recommendation: Don't buy
Missing parts
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